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Orders are usually packed within 24 hours. Metro delivery takes 1-3 business days, while outside metro areas takes 2-6 business days depending on courier routes.

Yes, as long as the order has not entered dispatch. Open your account orders page and request an update, or contact support with your order ID.

Currently we focus on domestic shipping for better speed and reliability. International shipping is planned for upcoming releases.

You can pay with bank transfer, virtual account, e-wallets, and cards. Available options are shown at checkout based on your location.

After your order is dispatched, a tracking number appears in your account order detail and is also sent to your registered email.

Yes. You can request a return within 7 days of delivery for unused items with complete tags and original packaging.

Refund verification usually takes 1-2 business days after the return arrives. The final transfer time depends on your payment channel.

Core essentials are restocked regularly. Limited capsules may not restock. Use the wishlist to receive restock notifications.

Each product page includes a size guide with measurements and fit notes. If you are between sizes, we recommend one size up for comfort.

Orders can be canceled before they are packed. Once shipping labels are generated, cancellation is no longer possible and standard return policy applies.

Generally no. Only one promo code can be applied per checkout unless campaign rules explicitly state otherwise.

Use the support form on your account page or email support@demo-commerce.local with your order details for faster resolution.